Terms and Conditions

Payment Methods

All prices quoted on this site are for cheque, bank transfer or cash payments.

With the exception of all our new slatted bed bases, a surcharge will apply for credit card payments made through Paypal. See details below. 

We expect payment within 7 days of your order date or we reserve the right to re-advertise. We accept the following methods of payment:-

Personal Cheques Available to UK customers only with UK bank accounts. Please make cheques payable to The French Bed Company and include cheque card number. Cheques take 14 days to clear.

Bank Transfer This is a transfer of funds through your bank. We will provide our account details for you to do this.

Paypal Credit Cards are accepted, but only through Paypal which provides a safe and fast transfer. There is a 4% charge of the total for credit card payments for all items except slatted bed bases. You do not need a Paypal account to make a payment through our site.

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Packing and Delivery

  • Delivery cannot be made until payment has cleared.
  • The cost of delivery, packing and handling is additional and will be arranged on an individual basis.
  • Delivery costs vary depending on geographical location and items size and weight.
  • Options and costs can be found on the delivery page.
  • You are always welcome to arrange your own transport and in most instances collect items.
  • Please note that a packing charge will be levied where we are asked to pack items for collection by your own courier / transport company.

For more information on delivery charges click here

Returns and Complaints

Damage

  • We must be notified within 48 hours of receipt of the goods of any damage. Please keep all packaging and paperwork and we will assist with insurance claims if this course of action is appropriate.
  • We will not be liable for any damage where insurance has not been taken out by our client.
  • We recommend that in all instances, insurance be taken out. Our delivery charge includes insurance for the full value of the item.

Refunds

  • A full refund would be offered for the following reasons:-
    • Unfair item description
    • Incorrect item sent out
  • These are the terms of a full refund:-
    • Items must be returned in the same condition that they were sold.
    • We must be notified of your intention to return an item within 24 hours of receipt of your item.
  • A part refund will be offered for goods which have been purchased in error, however delivery costs and the cost of returning the item cannot be returned in these circumstances.
    • Items must be returned in the same condition that they were sold.
    • We must be notified of your intention to return an item within 24 hours of receipt of your item.

In all cases where a refund has been agreed, it will be credited on the return of the goods.

For more information on any of our Terms and Conditions please contact us:

Contact Us

 

Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The French Bed Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 The term The French Bed Company or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  •  The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photographs and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Privacy Policy

This privacy policy sets out how The French Bed Company uses and protects any information that you give The French Bed Company when you use this website.

The French Bed Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The French Bed Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2013.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email.
  • We may use the information to customise the website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)

 

 

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

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