Delivery

We will contact you to confirm your delivery address and a contact telephone number after payment has been made. We need a response to our email before we can ship.

• Parcelforce provide a doorstep delivery.
• Your delivery can be tracked online, details will be sent to you. Track your Parcelforce parcel here.
• If you are not at home, a card will be left for you to re-arrange delivery with the couriers.
• Deliveries require a signature.
• Deliveries can be sent to friends or neighbours addresses who can be home to accept a delivery in your name.

• Neither the couriers nor The French Bed Company are liable for any late deliveries.
  • Delivery days cannot be guaranteed.
  • Neither the couriers nor The French Bed Company are liable for time taken off work to wait in for deliveries.
  • Delivery times cannot be given / couriers cannot call in advance of delivery.
  • Deliveries cannot be left in a safe place without a signature.

• Parcelforce will attempt to deliver a maximum of 3 times, after which you will need to collect your parcel from the depot.
• The telephone number and opening hours of local depots can be found on the depot locator.
• Unclaimed parcels are eventually returned to us. Returned items may be subject to an administration fee.

Timed and weekend delivery options may be available, but do incur a surcharge.

You are always welcome to collect.

We are always happy to discuss best method of shipping – we want to ship items safely and conveniently at an affordable price.

Surcharges & Exclusions

* Small double fixed width slatted bed bases [ 120 x 190 cm ] are collection only or email with your postcode for a delivery quotation.

Some remote parts of the UK may incur a surcharge and have a longer delivery time; we will contact you if your postcode is affected.

Delivery surcharges are non-refundable if an item is returned.

Contact Us

• Please contact us with your postcode to request a delivery quotation.
• We deliver locally and London boroughs if possible.
• Otherwise we use Shiply for most bed deliveries. Prices usually start at £75
• You are welcome to arrange your own courier.
• You are welcome to collect by appointment.

We are always happy to discuss best method of shipping – we want to ship items safely and conveniently at an affordable price.

Royal Mail and courier services are used for smaller items.

International buyers will need to check with their local authorities to see if any customs and import taxes are applicable. Any additional customs and tax payments are the responsibility of the buyer. The French Bed Company are not responsible for delays due to customs.

For more shipping information, contact us

Contact Us